We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
::- If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
::- Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
::- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
::- For returns, please email info@nigelmark.com with the subject 'Returns' and include your order number, name and the reason for the return.
::- Send your item to: 955 John Carpenter Fwy. Ste. 100-813, Irving, TX 75039. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
::- Please note that customers are responsible for shipping costs of returned items.
::- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
::- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
For additional questions, just email us directly and we’ll take you through the process.